私隱政策 Privacy Policy

本政策由 KK&T Limited（商號「KK Taxi」，下稱「我哋」）發出。我哋喺香港提供的士預約、機場接送同跨境接送服務，主要透過 WhatsApp 同電話接單。地址：Unit 1003, 10/F, Tower 2, Silvercord, 30 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong。

This policy is issued by KK&T Limited, trading as “KK Taxi” (“we”, “us”). We provide taxi booking, airport transfer and cross-boundary ride services in Hong Kong, taken mainly over WhatsApp and by phone. Address: Unit 1003, 10/F, Tower 2, Silvercord, 30 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong.

WhatsApp 訊息同發送人資料。當你透過 WhatsApp 聯絡我哋，我哋會收到並儲存：你嘅電話號碼、WhatsApp 個人檔案名稱、你發送嘅文字訊息內容、訊息編號同時間，以及訊息送達狀態。如果你發送位置釘選，我哋會以文字形式記錄該位置座標。語音訊息、相片、影片同文件：我哋唔會下載、處理或儲存內容——系統只會記錄訊息編號、媒體類型同發送人號碼，並請你改用文字。

WhatsApp messages and sender data. When you contact us on WhatsApp we receive and store: your phone number, your WhatsApp profile name, the text of your messages, message IDs and timestamps, and delivery status updates. If you send a location pin, we record its coordinates as text. Voice notes, photos, videos and documents are never downloaded, processed or stored — the system records only the message ID, the media type and your number, and asks you to type instead.

預約同行程資料。上車地點、目的地、出發時間、乘客同行李數目、你提供嘅航班編號、車費類別同報價、訂單編號同狀態、行程記錄，以及你自願提供嘅評分或特別要求。

Booking and trip information. Pickup location, destination, departure time, passenger and luggage counts, any flight number you give us, fare tier and quotes, order codes and statuses, trip history, and any rating or special requirement you volunteer.

司機同營運資料。合作司機嘅姓名、手提電話、車牌同車型、接單狀態同接單記錄；司機登入使用一次性驗證碼（只以加密雜湊方式短暫儲存，五分鐘內失效）。調度員喺後台嘅操作會記錄喺審計日誌。

Driver and operational data. For partner drivers: name, mobile number, vehicle plate and type, availability, and job-claim history. Driver logins use one-time codes stored only as cryptographic hashes that expire within five minutes. Dispatcher actions in our operations portal are recorded in an audit log.

技術同安全記錄。系統審計日誌（操作類別、訊息編號、送達狀態、時間）、防濫用嘅頻率限制同登入保護記錄，以及我哋託管服務商產生嘅標準伺服器請求日誌。

Technical and security logs. System audit logs (action type, message IDs, delivery status, timestamps), anti-abuse rate-limit and login-protection records, and standard server request logs generated by our hosting provider.

我哋只將資料用於：理解同確認你嘅預約；派車同通知司機；回覆你嘅查詢；防止濫用同保障系統安全；以及履行法律責任。你提供嘅航班編號只會用嚟向香港國際機場嘅公開航班資訊服務查詢航班時間——查詢只包含航班編號同日期，唔會包含你嘅任何個人資料。我哋唔會將你嘅個人資料出售，亦唔會用作第三方推廣。

We use personal data only to: understand and confirm your booking; dispatch a driver and notify them; reply to your enquiries; prevent abuse and keep the system secure; and meet legal obligations. A flight number you provide is used only to look up flight times against the Hong Kong International Airport public flight-information service — the lookup contains the flight number and date only, never any of your personal data. We do not sell personal data and do not use it for third-party marketing.

人工智能處理。為咗理解口語化嘅預約訊息，你嘅訊息文字可能會經我哋設定嘅人工智能語言模型服務商處理（現時為經 API 閘道存取嘅 Google Gemini 系列模型）。傳送內容僅限於理解你嘅要求所需嘅訊息文字同對話狀態；該等服務商根據佢哋自己嘅條款處理有關內容。

AI processing. To understand colloquial booking messages, the text of your messages may be processed by AI language-model providers we configure (currently Google Gemini-family models accessed via an API gateway). What is sent is limited to the message text and conversation context needed to interpret your request; those providers process it under their own terms.

我哋收集啲乜。如果你喺服務正式推出之前透過 WhatsApp 向我哋搶先登記，我哋會記錄：你嘅 WhatsApp 電話號碼、你發送嘅登記訊息、你使用嘅語言、你有興趣嘅路線（如果你有提供），以及登記時間。

What we collect. If you register your interest with us on WhatsApp before the service launches, we record: your WhatsApp phone number, the registration message you sent, the language you used, the route you are interested in (if you gave one), and the time you registered.

只有一個用途。呢啲登記資料只會用嚟喺服務正式推出時透過 WhatsApp 通知你，並向你提供你登記嘅優惠碼。搶先登記並唔等於同意接收一般推廣訊息——除非你另外明確表示同意，否則我哋唔會用呢啲資料向你發送其他宣傳或推廣。

One purpose only. We use this registration data only to notify you on WhatsApp when the service launches and to give you the promo code you registered for. Registering is not consent to general marketing — we will not use this data to send you other promotional messages unless you separately and explicitly agree.

停止通知同刪除。你可以隨時喺 WhatsApp 回覆我哋，要求停止接收通知，或者聯絡我哋要求刪除你嘅登記資料——詳情見 資料刪除頁。登記資料只會喺達成上述用途所需嘅期間保存，並會按你嘅要求刪除。

Opting out and deletion. You can reply to us on WhatsApp at any time to ask us to stop notifying you, or contact us to ask for your registration data to be deleted — see the data-deletion page. Registration data is kept only for as long as it is needed for the purpose above, and is deleted on request.

我哋收集啲乜。如果你係的士司機，並喺我哋網站填寫「登記做首批司機」表格，我哋會記錄你填寫嘅資料：稱呼、WhatsApp 電話號碼、的士類型，以及你選擇填寫嘅其他項目（例如身份、揸的士年資、主要行走區域、慣常更份、點樣知道我哋）同備註，連同提交時間。如果表格未能送出，網站會改為開啟 WhatsApp，由你自己將同樣嘅資料以訊息發送畀我哋。

What we collect. If you are a taxi driver and fill in the “register as a founding driver” form on our website, we record what you enter: the name you give, your WhatsApp phone number, your taxi type, and any optional items you choose to fill in (for example your role, years of driving, the areas you usually work, your usual shift, how you heard of us) and your note, together with the time of submission. If the form cannot be submitted, the website opens WhatsApp instead and you send the same details to us yourself as a message.

用途。呢啲資料只會用嚟就加入 KK TAXI 車隊一事聯絡你同處理你嘅登記。我哋嘅營運人員會收到一則內部通知（包括你嘅稱呼同電話號碼），以便聯絡你。除咗本政策列出、協助我哋營運系統嘅服務商之外，我哋唔會將呢啲資料交畀其他人，亦唔會出售。

Purpose. We use this data only to contact you about joining the KK TAXI fleet and to handle your registration. Our operations staff receive an internal notice (including the name and phone number you gave) so that they can contact you. We do not pass this data to anyone other than the service providers listed in this policy that help us run our systems, and we do not sell it.

刪除。你可以隨時聯絡我哋要求刪除你嘅登記資料——詳情見 資料刪除頁。

Deletion. You can contact us at any time to ask for your registration data to be deleted — see the data-deletion page.

WhatsApp 訊息經由 Meta Platforms 嘅 WhatsApp Business Platform 傳送。Meta 會根據佢哋自己嘅私隱政策獨立處理你嘅 WhatsApp 帳戶同訊息傳輸資料——呢部分唔喺我哋控制範圍之內。詳情請參閱 WhatsApp 私隱政策。

WhatsApp messages are carried by Meta Platforms’ WhatsApp Business Platform. Meta independently processes your WhatsApp account and message-transmission data under its own privacy policy — that processing is outside our control. See the WhatsApp Privacy Policy.

我哋使用以下服務商營運系統，佢哋只喺提供服務所需範圍內處理資料：Meta Platforms（WhatsApp Business Platform，訊息傳送）；Vercel（應用程式託管同伺服器日誌）；Neon（資料庫託管）；人工智能語言模型服務商（如上述，只處理訊息文字）；香港國際機場公開航班資訊服務（只接收航班編號同日期）。

We rely on these providers to run the service, each processing data only as needed to provide it: Meta Platforms (WhatsApp Business Platform — message delivery); Vercel (application hosting and server logs); Neon (database hosting); AI language-model providers (as above — message text only); and the Hong Kong International Airport public flight-information service (flight number and date only).

預約、行程同對話記錄會喺營運所需期間保存（處理你嘅行程、跟進查詢、處理爭議、防止濫用同符合法律要求），現時冇固定嘅自動刪除期限。部分臨時資料會自動失效：司機一次性登入碼五分鐘內失效；網上預約測試對話狀態約一小時後自動過期。你可以隨時要求刪除你嘅資料——見下段同 資料刪除頁。

Booking, trip and conversation records are kept for as long as we operationally need them (to run your trips, handle enquiries, resolve disputes, prevent abuse and meet legal requirements); there is currently no fixed automated deletion schedule. Some temporary data expires automatically: driver one-time login codes expire within five minutes, and web-booking pilot conversation state expires after about an hour. You can ask us to delete your data at any time — see below and the data-deletion page.

根據香港《個人資料（私隱）條例》，你有權查閱同改正我哋持有嘅你嘅個人資料，亦可以要求刪除。提出要求前我哋需要核實你嘅身分（最簡單係用你要查詢嗰個電話號碼透過 WhatsApp 聯絡我哋）。法律或營運上必須保留嘅記錄（例如處理中嘅行程、爭議或法律責任相關記錄）喺適用情況下可能會被保留。刪除流程詳情請見 資料刪除頁。

Under the Hong Kong Personal Data (Privacy) Ordinance you may request access to and correction of the personal data we hold about you, and you may request deletion. We must verify your identity first (the simplest way is to contact us on WhatsApp from the phone number concerned). Records we are legally or operationally required to keep — for example records tied to an active trip, a dispute, or a legal obligation — may be retained where applicable. Full process: see the data-deletion page.

資料傳輸使用 TLS 加密；來自 WhatsApp 嘅訊息通知經簽名驗證；營運後台需要登入並設有登入保護；資料庫存取受權限控制。冇任何系統可以保證絕對安全，但我哋唔會喺程式碼入面儲存密碼或憑證。

Data in transit is encrypted with TLS; message notifications from WhatsApp are signature-verified; the operations portal requires authenticated login with brute-force protection; database access is access-controlled. No system can guarantee absolute security, but we do not store passwords or credentials in application code.

私隱查詢或投訴，請以 WhatsApp 或電話聯絡我哋：+852 5318 2299（KK&T Limited）。

For privacy questions or complaints, contact us on WhatsApp or by phone: +852 5318 2299 (KK&T Limited).